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TIA Team

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Rebecca Ingram

Chief Executive

Email: rebecca.ingram@tia.org.nz

Rebecca Ingram joined TIA as Chief Executive in March 2022, bringing with her over 20 years of experience across tourism, marketing, event management, advocacy and stakeholder relations.

Rebecca describes herself as ‘tourism’s biggest champion’ and is passionate about supporting the industry to build its resilience and impact through economic, social, environmental and cultural contributions to Aotearoa New Zealand.

Through her strong network with key decision makers and relationships into government, she successfully advocates on behalf of the industry. As the driving force being the development of Tourism 2050 – a Blueprint for Impact, she has helped to establish a clear strategy for the industry, articulating a shared mission and vision, and clearly conveying the industry’s ambitions for the future and plan to get there.

Before TIA she was General Manager of New Zealand and Government Relations at Tourism New Zealand (TNZ). Other roles included leading a global Tourism NZ promotional team across 10 markets, and leading complex transformation at Telecom (now Spark) and Chartered Accountants Australia & New Zealand.

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Greg Thomas

GM Membership & Advocacy

What do you do at TIA?
My role leads membership services, advocacy, policy and sustainability for TIA and is integral to ensuring we are delivering impact for our members and the industry.

What's your career background?
I have a background in marketing and market research along with developing the value propositions and service experience for different market segments. I then expanded my career to include corporate communications and stakeholder engagement. I’ve worked for significant New Zealand brands including Wellington Airport, Telecom, NZ Post and Outward Bound.

What do you do for fun?
My family would say that I spend a considerable amount of time on the water. I was one of the first people to do wingfoiling in the country and I also surf foil and windsurf. I also like skiing and mountain biking – pretty much anything outdoors that NZ has to offer.

What’s one thing every visitor to New Zealand should do?
This is a tough one but I’ll go with the place I love to holiday the most which is Wainui Beach in Tairawhiti Gisborne and then most recently we were on the West Coast of the South Island near Punakaiki which has both an amazing coastline and the Paparoa National Park.  

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Claire Beesley

Marketing and Engagement Manager

What do you do at TIA? 
I lead the Engagement and Partnerships team at TIA, looking after our events, brand, communications, and partnerships.

What's your career background? 
I spent the first 20 years of my career in communications, marketing, and general management roles at international agencies in the UK, Europe, and Aotearoa. Working across global clients including AirBnB, Meta, and Booking.com, my experience is in engaging audiences, building strong relationships, and leading teams to deliver results that drive both business success and positive change. Since moving back to New Zealand in 2020, I have helped create campaigns for New Zealand companies and Government entities, including enticing travelers to the South Island for RealNZ and supporting WellingtonNZ to attract visitors to our capital. After such a long stint in client service, it's a privilege to put my experience and energy into a national association that supports such an exciting and important industry. 

What do you do for fun? 
I'd always rather be dancing, but if I'm not doing that, you can normally find me playing tennis, hiking with my dog, taking trips near and far, or reading. 

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Chris McGeown

Business Services Manager

DDI: 04 499 0104

Email: chris.mcgeown@tia.org.nz

What do you do at TIA?
I look after TIA’s finances, IT platforms and provide a range of business support services to the rest of the TIA team.

What's your career background?
My background before joining TIA included running a tourism business in the Cook Islands and a law firm in Nelson.

What do you do for fun?
My passion is golf followed closely by travel and wining and dining. Often all three at once!

What is your NZ hidden gem?
The Motueka Golf Course – it’s been named NZ golf course of the year.

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Adam Barker

Executive Assistant and Governance Secretariat

What do you do at TIA?
I support the Chief Executive and leadership team, provide secretariat service for the Board, and deliver a range of governance activities.

What's your career background?
I worked in various governance roles in the UK, particularly within the co-operative movement. Before that I had worked in hospitality, customer service and a long list of other random roles!

What do you do for fun?
I love getting outdoors running, swimming, hiking, playing disc golf. I also like to be creative and curious, drawing, songwriting and listening to podcasts.

What's one thing every visitor to New Zealand should do?
For me you can’t beat a good road trip. There’s so much to find round every corner so take some time, hit the road, and get exploring!

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Ashika Young

HR Manager (Parental Leave Cover)

Email: ashika.young@tia.org.nz

What do you do at TIA?
I provide HR and recruitment support to the TIA team.

What's your career background?
I studied HR at Victoria University and have a generalist HR advisory background working across all things people and culture! I started out working in the Public Sector in Wellington before heading on my O.E where I worked for a utility company in the UK. Since my return home to Aotearoa, I’ve worked with smaller organisations in the transport and sports industries. I am passionate about workplace culture, continuous improvement and diversity, equity, inclusion and accessibility.

What do you do for fun?
I love to get out for a walk most days and listen to a good podcast or audiobook, I also enjoy yoga and have recently learned to sew. My other loves include travelling and good food so you will often catch me planning/dreaming about my next trip or trying out a new restaurant or recipe!

Do you have any pets or fur babies?
I have two rescue cats – Luna and Poppy! They are super snuggly and affectionate and I love watching what they get up to. They aren’t related but had the same foster family a year apart and act like real sisters!

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Brooke Tomoana

Business Analyst

DDI: 04 499 0104

Email: brooke.tomoana@tia.org.nz

What do you do at TIA?
I operationally manage all of TIA’s technology systems and network as well as any new software development and implementation projects, ensuring everyone has the right tools to do their jobs efficiently and effectively!

What's your career background?
I started my ‘work life’ in tourism, working on ski fields, backpackers and helping terrify people at the Canyon Swing in Queenstown. Since then I’ve worked in many different industries from education, to interior design, to fitness. Over time gradually migrating to what I graduated with from University being Information Systems and Management and doing a full circle coming back to apply that knowledge at TIA to the tourism industry!

What do you do for fun?
With two young children (three including my 18-month-old dog) most of my fun centres around keeping them occupied, but luckily they like adventuring and travel as much as me so we are always on the lookout for a good mission somewhere. 

What’s one thing every visitor to New Zealand should do?
View a stunning east coast sunrise to welcome in the new year with the sand between your toes at Wainui Beach in Gisborne.

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Bruce Bassett

Chief Advisor, Strategy and Policy

Mobile: 021 609 674

Email: bruce.bassett@tia.org.nz

What do you do at TIA?  
I am Chief Advisor, Strategy and Policy at TIA. I really enjoy contributing to TIA’s work to cut a strong future for the tourism industry. Highlights for me include the progressive updating of the industry strategy framework and the Tourism Sustainability Commitment which is going from strength to strength as the need for tourism to be operating sustainably gets ever-stronger.      

What's your career background? 
Much of my career has been in the government policy space, with a long spell on tourism policy. Putting this experience to good use from an industry perspective is another part of my role that I certainly enjoy.   

What do you do for fun?  
Wining and dining, a good competitive hand of cards or backgammon, and getting out on the south coast for a good long wheel in the wild Wellington wind.  

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Frances Penfold

Stakeholder Engagement Manager

What do you do at TIA?
As the Stakeholder Engagement Manager, I work closely with our adventure tourism and conservation members, supporting them with industry insights, guidance, and solutions to challenges they may face.

What's your career background?
I started out as a travel agent, which game me a real feel for the tourism industry. After that, I moved into design and advertising as an Account Director, working on projects, collaborating with clients, and delivering creative campaigns. I'm really enjoying being back in the industry and getting to contribute to something that makes a real difference for people, communities, and businesses. 

What do you do for fun?
I enjoy spending time outdoors, especially walking my dog through the bush. Weekends are often spent in Greytown, visiting Martinborough's wineries and making the most of the area. 

What's one thing every visitor to NZ should do?
Hike at least one Great Walk and/or spend an afternoon at a Martinborough, Hawke's Bay or Central Otago winery.

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Nic Turner

Member Advocate

What do you do at TIA?

I’m currently covering for Laura as a Member Advocate while she’s on maternity leave. This involves working with and supporting our members on immigration, workforce and education-related matters, as well as other interesting issues and challenges as they arise. I’ve really enjoyed hosting some of our recent webinars on a range of topics!

What's your career background?

A mash-up of a few things, including internal and external recruitment, marketing agency account management, and business development in Auckland and Wellington. Highlights include, working on the very first “Catch a Million” cricket promotion in 2013 and working for Kapura (aka Wellington Hospitality Group) after moving here in 2019.

What do you do for fun?

I’m a dad to three young kids (including twins!) who keep me very entertained. I love getting outdoors whenever possible, following and watching a range of sports. I also enjoy music which includes a bit of noodling on the guitar.

What's your NZ hidden gem?

We did an overnight stay with Kapiti Island Nature Tours in 2024, and amongst some very stiff competition, it was one of the coolest tourism experiences I've had so far. Not sure it qualifies as 'hidden' but definitely a gem!

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Gisela Purcell

Sustainability Manager

Email: gisela.purcell@tia.org.nz

What do you do at TIA?
I’m a sustainability advocate – working to make tourism in NZ more sustainable. As well as considering environmental factors and reducing the carbon footprint of the sector, I also factor in the needs of our local communities, the visitors themselves and economic sustainability too.

What's your career background?
Most recently I was the destination manager for Te Tauihu (Nelson Tasman). I’ve also worked in regional wine marketing and for over a decade I ran my own business which was focussed on teaching a range of languages to children throughout New Zealand and Australia.

What do you do for fun?
I love to explore our national parks on foot, kayaks or bikes. Nelson Lakes National Park is my favourite for its wonderful (but often under-appreciated) mountains, freezing lakes and awesome mountain bike trails.

Do you have any pets or fur babies?
I have an elderly cat and a sweet young pup who I try to talk to in te reo. She gets “E kai” right every time, “E noho” and “E hikoi” are pretty good but “Hāere mai” needs a bit more training.

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Helen Foo

Membership Coordinator

What do you do at TIA?
As Membership Coordinator, I am the first point of contact for membership-related enquiries and requests. I also ensure our membership processes are streamlined, maintain data integrity within our IT systems and provide general support for the wider Membership and Advocacy Team and our wonderful Tourism Sustainability Commitment programme.

What's your career background?
My previous roles have included working for an inbound travel operator, a travel software company and I stepped away from tourism for a public sector role before returning to my tourism roots at TIA.

What do you do for fun?
Fun these days mostly revolves around small person appropriate activities; we mostly go for bike rides on our local cycle trails and bush and beach walks. Limited but dedicated 'me time' includes planting and maintaining our native garden, going to Qigong class and running my local 5km Park Run at 8am on Saturday morning!

What's one thing every visitor to New Zealand should do?
There is so much to see and do in Taranaki and the mountain is spectacular. Pukekura Park, particularly when the Festival of Lights is on, walking or biking the Coastal Walkway, doing a day walk at Mt Taranaki and a sunset climb up Paritutu Rock are must dos. Also, in my opinion, Fitzroy is home to the best mince and cheese pie in the country!

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Megan Sherborne

Engagement & Partnerships Coordinator

Email: megan.sherborne@tia.org.nz

What do you do at TIA? 
I support the engagement and partnerships team in the planning and delivery of TIA events, webinars and communications, and play a key role in fostering relationships with our valued partners and sponsors.

What’s your career background? 
Following my graduation from Victoria University of Wellington with degrees in Marketing and Tourism Management, I found myself drawn to the world of events while facilitating functions at Te Papa and a boutique hotel. Bringing people together in this way continues to be my favourite part of this role!

What do you do for fun?
I absolutely love going on bush walks around New Zealand. Otherwise I’m a sucker for wine & cheese, thrifting, board games and admittedly, reality tv. 

What's one thing you're doing in pursuit of sustainability?
I’ve digitised my entire wardrobe using an app called Indyx, helping me avoid impulse clothing purchases and embrace a more mindful approach to restyling what I already own.

 

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Melissa Pollard

Member Events Manager

Email: melissa.pollard@tia.org.nz

What do you do at TIA?
I help plan and coordinate all things events for TIA! This can range from member webinars, the Tourism Summit and Awards and then TRENZ which is New Zealand’s biggest annual business-to-business travel and trade event.

What's your career background?
Prior to joining TIA, I was a Member Services Coordinator at the New Zealand Law Society l Te Kāhui Ture o Aotearoa where my main responsibility was in facilitating and organising member events and seminars. Before this, I spent some time abroad in London doing my OE and travelling around Europe.

What do you do for fun?
In my spare time you will find me either on the Netball court (GA 😊) or eating my way around Wellington! Brunch is my favourite meal of the day so love to check out new cafes in the city.

If you could be on any reality TV show, what would it be?
The Block – me and my partner are keen (amateur) renovators and helped do up the parents' house in the past! He doesn’t think I have it in me and will give up in week one but I’m always up to a challenge to prove him wrong.

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Gemma Lee

Events Specialist

What do you do at TIA?

I help plan and deliver events at TIA, with primary focus on TRENZ which is New Zealand's largest annual business to business travel trade event. My role involves coordinating event logistics, supporting our stakeholders and ensuring a seamless experience for everyone involved.

What's your career background?

Before moving to New Zealand 10 years ago, I worked in hospitality and event operations. Prior to joining TIA, I spent several years as an Event Sales Manager at a Wellington Hotel, focusing on event sales, venue coordination and leading a small team.

What do you do for fun?

I enjoy spending time with my family which involves running around after my young son at the local parks. You'll often find me with a coffee or enjoying a family brunch.

What's your favourite place in New Zealand?

It's hard to pick just one, but I love heading over the hill to Martinborough to cycle around the vineyards and enjoy the fantastic food. I also have a soft spot for Queenstown, there's always something to do and the surrounding towns like Arrowtown are great to explore. 

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Tania Rook

TRENZ Manager

DDI: 04 595 4914

Email: tania.rook@tia.org.nz

What do you do at TIA?
I manage TRENZ, New Zealand’s largest international tourism business event and most important event of the year on the tourism events calendar. 

What's your career background?
Prior to TIA I was a senior marketer at the Institute of Directors, and before that I was the communications and events coordinator at the New Zealand Institute of Chartered Accountants. 

What do you do for fun?
I enjoy spending time with family, reading and gardening and I'm involved with the local football club. 

What's one thing you're doing in pursuit of sustainability? 
I've switched to a sustainable gin! 

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Eden Oliver

Communications Coordinator

What do you do at TIA?

As the Communications Coordinator, I play a key role in delivering TIA’s digital communications and managing our social platforms. I love sharing what makes Aotearoa such a special place to visit and showcasing the incredible work happening across our tourism industry.

 

What’s your career background?

I recently graduated from Victoria University of Wellington with a degree in Psychology and Marketing. Before TIA I worked as an admin and marketing assistant for a KiwiSaver scheme. I’ve always had a creative side and passion for tourism, which I now get to bring together in my role at TIA.

 

What do you do for fun?

I’m always on the lookout for a new adventure whether it’s a spontaneous road trip, a coastal walk, or discovering hidden gems around New Zealand. I’m a huge concert fan (Coldplay tops the list, a few tears were definitely shed!). I also love sports, I’ve played netball for most of my life and you’ll always find me cheering on the All Blacks.

 

What’s one thing every visitor to New Zealand should do/see/experience?

Hit the road and explore the country, there’s no better way to experience our beautiful landscapes, quirky towns and hidden gems. Although, one of my favourite spots is the Marlborough Sounds. I love taking the ferry across and spotting dolphins along the way, it’s such a magical part of Aotearoa.

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Shelley Lancaster

Financial Controller

DDI: 04 499 0104

Email: shelley.lancaster@tia.org.nz

What do you do at TIA?
I look after TIA’s finances, along with those of several smaller organisations whose accounts TIA looks after.

What's your career background?
I started off as a lab technician, then a stockbroking analyst, prior to completing a Bachelor of Business Studies in Finance (extramurally) at Massey University which led me into accountancy.

What do you do for fun?
I love to travel – we have just bought a campervan so looking forward to seeing more of New Zealand in that. I also love to tramp and have completed 9 of the 10 Great Walks so far with the final one booked for February 2022.

What is your favourite place to go tramping?
My favourite was the Kepler Track, possibly due to the stunning weather we were lucky to have. 

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Cassandra Moore

Accounts Administrator

What do you do at TIA?

My primary role involves assisting with TIA's finances and ensuring everything runs smoothly on that front. Additionally, I provide support to the wider TIA team and our members to help maintain overall operational efficiency.

What's your career background?

I've had a diverse range of roles across various businesses and organisations. This includes experience in non-profit, finance and hospitality sectors, both here in Wellington and during my time in London.

What do you do for fun?

When I'm not working, I enjoy decompressing by spending time in my garden. For me, gardening is a rewarding experience - It teaches patience and hard work and deepens my connection to nature. There's satisfaction in nurturing plants from seed to harvest, the accomplishment of creating a vibrant and beautiful space, and of course, the enjoyment of fresh, homegrown produce.

What's the most amazing place you've visited in Aotearoa?

As a teen, I had the incredible opportunity to walk the Heaphy track with my family. This experience was not only encompassing and beautiful but challenging too. This left a lasting impression on me that I cherish to this day. A truly meaningful and transformative experience and one that I highly recommend.

Thanks to our Strategic Partners

Westpac

Thanks to our Strategic Partners

Tourism Industry New Zealand Trust