TIA Board of Directors

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Chair

Gráinne Troute

Director, Tourism Holdings Ltd, Summerset Holdings Ltd and Investore Property

Gráinne is a professional director with many years’ experience of operating customer-focused businesses in highly competitive sectors including tourism, hospitality and retail. She is a director of Tourism Holdings Ltd, Summerset Holdings Ltd and Investore Property.

In her executive career she was most recently General Manager, Corporate Services for SKYCITY Entertainment Group. Prior to that she was Managing Director of McDonald’s Restaurants (NZ) Ltd and has also held executive roles with consultancy firm Right Management and with Coopers & Lybrand (now PWC). 

Gráinne has also spent many years as a trustee and chair in the not-for-profit sector, including having been the Chair of Ronald McDonald House Charities (NZ) for five years. She is a Chartered Member of the Institute of Directors.

 

Grant Webster compressed
Deputy Chair and General Sector

Grant Webster

Chief Executive, Tourism Holdings Ltd (thl)

Grant Webster was appointed CEO of thl in December 2008, before which he was Chief Operating Officer – Attractions Division with the company for three years.

Grant’s background includes senior executive roles and directorships across the tourism, hospitality, gaming and retail industries. Immediately prior to joining thl Grant was a General Manager at SkyCity Auckland.

Fergus Brown
Deputy Chair & Holiday Parks, Motels and Other Accommodation

Fergus Brown

Chief Executive, Holiday Parks New Zealand (HPNZ)

Fergus worked for the New Zealand Tourism Department from 1975 and Tourism New Zealand from its inception in 1991. He spent two years as Private Secretary to the Minister of Tourism and has represented New Zealand in postings to Australia and Asia.

Based in Hong Kong he established TNZ’s Asian operation, opening offices in Taiwan and South Korea before returning to New Zealand to take up an executive position in TNZ’s head office.

He owned a motor lodge incorporating a conference facility and licensed restaurant for five years. During this time Fergus was Deputy Chairman of Go Wairarapa, the region's economic development and regional tourism organisation.

Fergus is Chief Executive of Holiday Parks New Zealand, which is a full member of TIA. He has been a Board member of Tourism Industry Aotearoa between 2007 & 2013 and from 2014 representing Motels, Other Accommodation and Hospitality. Fergus is a trustee of the Tourism Industry New Zealand Trust, the PATA NZ Trust and is a Director of ServiceIQ representing the Hospitality sector.

Fergus won the Marsh Tourism Industry Champion Award in the New Zealand Tourism Awards in 2019.

“I am committed to the implementation of the Sustainable Growth framework and ensuring that small-to-medium sized tourism businesses are well represented on the TIA Board."

Trent Yeo
Adventure & Outdoor Sector

Trent Yeo

Executive Director, Ziptrek Ecotours

Trent Yeo is the Executive Director of Ziptrek Ecotours in Queenstown, which opened in 2009. Ziptrek is a sustainability-focused business providing personalised ziptrek eco-tours while telling a place-making story to thousands of guests.

Trent has served in a number of governance roles and is a strong sustainability advocate. He is a licensee and curator of TEDxQueenstown and is a regular speaker and panellist on sustainability, education, tourism and entrepreneurship programmes and events.

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Co-opted Director

Reuben Levermore

Head of Tourism and Regional Affairs, Air New Zealand

Reuben Levermore is Head of Tourism and Regional Affairs at Air New Zealand.  Prior to joining Air New Zealand, Reuben was Director of Communications at the Ministry of Foreign Affairs & Trade and served as New Zealand Ambassador to the Philippines and as Ambassador to Thailand, Cambodia and Lao PDR. He has also worked in international trade negotiations, and as a financial markets advocate in the City of London.

Jacqui Wilkinson
General Sector

Jacqui Wilkinson

Founder, Adventure Capital 

Jacqui has a background in marketing and advertising, working with some of the world’s leading advertising agencies including Ogilvy and TBWA on some of the world’s leading brands such as Nestle, Purina, World Vision and American Express.

This experience helped forge a path into business back in 2004 as a marketing consultant which eventually led to the formation of two tourism businesses – Adventure Capital and Fine Art Tours NZ.

Adventure Capital is New Zealand’s leading provider of urban guided bike tours and outdoor gear rentals. Fine Art Tours NZ is a premium tour operator working with New Zealand’s leading luxury inbound agents to provide visitors exceptional arts & cultural experiences.

Jacqui is a passionate advocate for sustainability and actively applies these principles in her personal life, as well as in her businesses. For her, sustainability goes beyond environmental concerns, into a focus on local communities and serving the ‘greater good’.

For many years, she has also been known as a passionate advocate for active transport usage in urban environments.

She believes that travel can be transformational for economies and communities when delivered in a meaningful, considered way.

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Air Transport

Jenna Raeburn

GM Corporate Affairs, Wellington Airport

Jenna joined Wellington Airport in 2017 and was appointed GM Corporate Affairs in 2020. Her expertise and skills are in government and stakeholder relations and strategic communications, with a background in politics. 

Jenna leads Wellington Airport’s work on sustainability and is an advocate for TIA’s vision of 'Leading the world’s most sustainable tourism industry'.

Jake Downing
Attractions, Conferences and Events sector

Jake Downing

Head of Tourism, Wētā Workshop

Jake’s 20+ year career has been fully focused on the tourism industry working across specialist tourism retail sales, operations and general management, and all aspects of the distribution chain.

Jake’s governance experience began when he was appointed Director of the Falkland Islands’ Development Corporation, and General Manager of the Tourism Board in 2007. 

During this period, he completed a postgraduate degree in Financial Management, which proved to be excellent training for his next governance role as Director of i-SITE New Zealand.

Jake has been Head of Tourism at Wētā Workshop for the past seven years, in a role that encompasses all aspects of strategy and management: from sales and marketing, to operational delivery, through to HR.

At the end of 2020 Jake led the opening of a new Auckland experience for Wētā Workshop: Wētā Workshop Unleashed. In the first six months of operation, Unleashed has welcomed 60,000 visitors and has a 5-star rating on Trip Advisor.

Jake also sits on the Tourism Export Council Board and the Business Events Aotearoa Board and has assisted both organisations navigate through the current challenging times.

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Culture and Heritage

Teresa Fogarty

Visitor Experience Manager, Otago Museum

Teresa is passionate about manaakitanga, kaitiakitanga and providing seamless visitor experiences that mean people share our stories with local, national and international visitors.

She is motivated by developing tourism skills and careers—showcasing tourism as a valid career choice for young people generally, and particularly for those with a background in culture and heritage.

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Hotel & Lodges Sector

Gillian Millar

Senior Vice President Operations - New Zealand, Fiji and French Polynesia, Accor

Gillian Millar is the Accor Senior Vice President Operations for New Zealand, Fiji and French Polynesia. She was appointed to the role in April 2017, based in the Accor Regional Office in Auckland. This is the first time a female leader has held this strategic role for New Zealand’s largest hotel operator. Gillian is responsible for managing Accor interests in the region – in New Zealand specifically this comprises 32 hotels, 4300 rooms and 10 brands which generate over $400 million in revenue. 

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Land Transport Sector

James Dalglish

Director, GO Rentals

Former president and current council member of the Rental Vehicle Association and Director of GO Rentals, James Dalglish has been a passionate business and tourism leader for over 20 years.

A key focus for James in his role with the RVA has been building a stronger industry through collaboration and promoting a safer driver experience for our international tourists. As a pioneer of the Safer Journeys Tourism Forum, GO Rentals has led by example within the sector to drive awareness of driver safety and promoting industry responsibility as part of the Tiaki promise. 

Under James's leadership GO won TIA’s Visitor Experience Tourism Award in 2018 and were back as finalists in 2019, Canstar Awards in 2018 and 2020, involved in the highly regarded ITS Bluetooth Trial and became the first rental car company to achieve Qualmark Gold and be CarboNZero certified.

James is proud to lead a business focused on sustainable growth and innovation through industry leading technology. He is a passionate member of the Icehouse Alumni, an honorary member of Les clefs d’Or New Zealand and rugby continues to be his major love outside of work and family!

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Māori representative

Hemi Sundgren

 Te Āti AwaNgāti Toa, Ngāti Raukawa

Hemi has more than 10 years' experience working with iwi in the post-settlement development space, including 6 years as Pouwhakahaere - CEO at Te Kotahitaga o Te Atiawa Trust in Taranaki. In late 2020 he took a role at Tourism New Zealand as Pou Ārahi – Māori. His primary role with TNZ is to raise cultural confidence across the organisation. Hemi is also on the Board of Venture Taranaki.

 

Regional Tourism Organisations David Perks
Regional Tourism Organisations Sector

David Perks

General Manager, WellingtonNZ

David's experience in the tourism sector in New Zealand spans over 20 years.

Following a decade with Millennium Hotels in metropolitan and provincial destinations, David led Positively Wellington Tourism and when WellingtonNZ was formed as the capital’s EDA he became General Manager – Regional Development, Destination & Attraction.

David lead the tourism, business events and i-SITE teams at as well as work developing a regional destination plan and the Wellington Convention & Exhibition Centre. Being responsible for the workforce and business growth team has enabled tourism to be at the heart of economic development activity.

David has been a Trustee of RTNZ for ten years and previously sat on the board of TIA, CINZ and i-SITE NZ representing the voice of local government. He is passionate about creating the optimum environment for the development of a sustainable tourism sector that benefits every community.

 

Kristin Dunne
Tourism Services and Services to Tourism

Kristin Dunne

Director of Destination Strategy, Miles Partnership

Until July 2021, Kristin was Chief Executive of a regional Destination Management & Marketing Organisation and has first-hand experience in leading, transforming and marketing a destination. She is an experienced tourism practitioner with strengths in destination strategy, regeneration, community engagement, indigenous partnerships, crisis management and insight-led destination marketing.

Kristin is a certified company director. She is a strategic and critical thinker, thought leader, robust decision maker, and influential communicator with strong sector relationships across Aotearoa and internationally.

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Tourism New Zealand Representative

René de Monchy

Chief Executive, Tourism New Zealand

René de Monchy joined Tourism New Zealand in August 2015 bringing 20 years' global experience in consumer-led businesses including local and international marketing roles for Fonterra and Heineken and Asia Pacific Breweries in Singapore.

René was appointed Chief Executive of Tourism New Zealand in April 2021. Before this, René was Tourism New Zealand's Director Commercial. In this role René led a team across 15 offices in 14 countries responsible for identifying key markets and audiences to target for travel to New Zealand. René also led the development of Tourism New Zealand's Aviation Strategy to guide partnerships with international airlines including establishing Memorandum of Understandings with major airlines including Air New Zealand.

 

Debbie Summers
Water Transport & Cruise Sector

Debbie Summers

Executive Director, ID New Zealand

With 20 years of cruise experience, Debbie Summers works closely with the vast majority of the world’s cruise companies, and she has a wealth of critically important industry connections at the very highest levels.

Debbie is Executive Director of ID New Zealand (the largest NZ cruise ground handler) heading up their Cruise Division and has been the New Zealand Cruise Association Chair since 2016.